raja365 Casino & Sportsbook FAQ

On the login page, click the "Forgot Password" link. Enter the email address or phone number associated with your account. We will send a password-reset link to that email or an SMS code to that phone number. Follow the link or enter the code to create a new password. Your new password must be at least eight characters and include a mix of letters, numbers, and symbols. If you do not receive the reset email or SMS within a few minutes, check your spam folder or contact our support team — they can verify your identity and assist with account recovery.

If you notice unauthorized login attempts, unfamiliar transactions, or any sign that your account has been compromised, contact our support team immediately. Do not attempt to log in again. Our team will review your account activity, verify your identity using your KYC documents or security questions, and take steps to restore access and secure your account. In Surabaya, Jakarta, and other major cities, users have reported successful account recovery within a standard verification window. Keep your password strong, never share it, and enable any additional security features we offer.

KYC (Know Your Customer) verification on raja365 requires a valid government-issued ID — such as a national identity card, passport, or driver's license — and proof of address. A utility bill, bank statement, or rental agreement dated within the last three months is acceptable as proof of address. Upload clear photos or scans of both documents through your account settings. Our verification team reviews submissions within a standard processing window. During Idul Fitri, Idul Adha, and other public holidays, processing may take longer. If your documents are rejected, we will explain why and ask you to resubmit.

To deposit via local payment, online payment, e-wallet, or mobile banking, log into your raja365 account and go to the Deposit section. Select your chosen payment method. Enter the amount you wish to deposit and confirm. You will be redirected to the payment app's login page. Log in with your app credentials, review the transaction details, and authorize the payment. Once confirmed, the funds appear in your raja365 account within seconds to a few minutes. Deposits via local payment or bank transfer (online payment, e-wallet, mobile banking, local payment) also appear after confirmation by the recipient bank. If your deposit does not arrive within a standard timeframe, contact support with your transaction reference number.

Promotion codes on raja365 are entered during account registration or in your account settings under the "Promotions" or "Bonus Code" section. When you register, look for a field labeled "Promo Code" or "Bonus Code" and paste the code before you complete your first deposit. If you already have an account, go to your account settings, find the promotions area, and enter the code there. Codes are case-sensitive and must be entered exactly as provided. Once applied, the promotion details — such as bonus terms and conditions — will appear in your account. If a code does not work or you have questions about its terms, contact our support team.

Deposit fees depend on your payment method. online payment, e-wallet, mobile banking, and local payment deposits typically have no platform fee, though your payment provider may apply its own charges. online payment and bank transfers (e-wallet, mobile banking, local payment, online payment) are subject to standard banking fees set by your financial institution. Withdrawal fees also vary by method. We do not add a platform fee to most withdrawals, but your bank or payment app may charge a transfer fee. During peak times around Liga 1 matches and Piala AFF tournaments, withdrawal processing may take longer depending on bank availability. Check your payment method's terms or contact our support team for the most current fee schedule.

raja365 offers live-dealer tables including blackjack, roulette, baccarat, Dragon Tiger, and Sic Bo with real dealers and multi-camera studios. We also offer football betting on Liga 1, Piala Indonesia, Piala AFF, Premier League, and Champions League. Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Esports markets cover Mobile Legends, Free Fire, and PUBG Mobile tournaments. Each category has its own rules, table limits, and payout structures. Our live-dealer tables operate with English-speaking and multilingual support so you can ask questions about rules or table limits during play. Visit the game category pages on our platform for detailed rules and current market offerings.

Our live chat team is available during extended hours to answer questions about game rules, account issues, and transactions. Support availability may vary depending on your region and the time of day. During major events such as Liga 1 playoffs and Piala AFF finals, chat volume may increase, so response times may be longer than usual. You can also reach our support team via email or contact form. For urgent account security issues, use the fastest available channel. If you cannot reach live chat, leave a message and our team will respond within a standard timeframe. Check the Support page on raja365 for current contact details and availability hours.

We employ industry-standard security practices to protect your account and personal information. All data transmitted to and from raja365 is encrypted. We verify your identity using KYC documentation and security questions during account setup and recovery. We monitor accounts for suspicious activity and request additional verification if needed. You can strengthen your account by using a strong, unique password, never sharing your login credentials, and logging out after each session. If you use a shared device, clear your browser cache. Our support team can help you recover your account if it is compromised. For detailed information about our data protection and security policies, see our Privacy Policy and Legal Notice.

Our services on raja365 are available only where local law permits. We do not offer our platform in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with the laws of their own jurisdiction. If you are unsure whether our services are available in your area, contact our support team for guidance. We comply with applicable regulations in the jurisdictions where we operate. By registering and using raja365, you confirm that you have read and understood our Terms and Conditions and that your use is lawful in your jurisdiction.